Learning to build trust

Trust is a very important aspect of mediation. Often times the emphasis on trust is for the mediators to build trust and rapport with the parties. Building this trust enables parties to feel more comfortable with the often new process of mediation. Although this bridge of trust is very significant, it is equally as important for the parties to build trust for the mediators. The lack of trust can frequently lead mediations back to litigation. In one of my first mediation experiences, there was little (if any) trust built between the mediators and the parties. Although the case did not reach an agreement and went on to arbitration, it was a great learning experience. Trust such an important factor in mediation and can easily prevent reaching the ultimate goal and meet the expectation of both mediators and parties in dispute.

Kim Hopwood
Training Director