Listening in Real Life

The more I teach effective conflict resolution the more I understand the benefits in real life terms. Hardly a day passes without using reflective listening, reframing, open ended questions and brainstorming. Without these skills life would be too hard. This is my blog message today – make your life easier. Be a better communicator. Keep in mind, it’s not all in the way you talk (the words you choose, your tone, the frame you put around your ideas, casting blame), it is also in the way you listen. Prove to people through your body language and your spoken word that you’ve truly understood their feelings and their facts. Don’t separate the emotion, that’s the most important part in helping people vent.

Amanda Burbage
Community Outreach Director